Our story

James Lake

Quality and Safety Supervisor

Meet James Lake, our Quality and Safety Supervisor. James joined SteelBlue in July 2023. Since day one, he has brought a strong work ethic and a positive attitude to the floor, no matter the challenge. He looks for ways to improve our processes and asks the right questions to get us there. Most importantly, James connects with people on a human level. He sees the person behind every role, every audit, every conversation. We are lucky to have him on our team.

Can you tell us a bit about yourself? Where you grew up, interests, other bits about your life.

I grew up in a place where people took pride in showingup, doing things the right way, and following through. That shaped a lot of whoI am. I’ve always been someone who likes understanding how things work —whether it was taking things apart as a kid or figuring out why a process isn’trunning the way it should today. I’m naturally drawn to structure, routine, andimprovement, and I like the feeling of leaving something better than I foundit.

I’m also someone who pays attention to people. I likeunderstanding what motivates someone, what they’re good at, and how to helpthem grow. That’s a big part of why I enjoy the work I do — it’s not justsystems and audits, it’s people and progress.

Outside of work, I’m pretty steady. I like stayingactive, working on projects, and keeping my hands busy. I find a lot of peacein simple things — a clean space, a good drive, or a day where everything justlines up. I’m not someone who needs a lot of noise; I like consistency, I likepurpose, and I like knowing I’m moving forward

What role do you have at SteelBlue? When did you start? What is your day to day like?

I’m the Quality and Safety Supervisor here at SteelBlue, and I startedin July of 2023. My days are full and hands‑on — I’m doing truck audits,employee training, incident reporting and trend tracking, daily quality audits,and 6S safety audits. A big part of my job is being out on the floor, talkingwith people, solving problems, and making sure we’re building a safer, moreconsistent operation every single day.

What is one thing that people would be surprised to know about your job?

Most people think quality is allpaperwork, but the truth is that quality is mostly communication. It’sconversations, coaching, and problem‑solving. I spend far more time talkingwith operators, leads, and supervisors than I do sitting at a desk. Qualityonly works when people understand the “why” behind what we’re doing.

SteelBlue has several core values: Safety, Collaboration, Transparency, Inclusion,and Evolution. Can you tell us which one resonates with you the most and why?

Collaboration. I’m under no illusion that I know everything — and Idon’t need to. When we communicate and work together, our strengths cover eachother’s weaknesses. My team has skills and experience in areas where I may comeup short, and when we collaborate, we become a much stronger operation than anyone person could be on their own.

What is the company culture like for you at SteelBlue?

I’m motivated by our culture because we never stop striving to bebetter. Every day I see improvements — in how we roll doors, bend hallwayparts, communicate with customers, and solve problems. That constant drive toimprove is our advantage over the bigger players in the industry. Nothing hereis set in stone; if we find a better way to do something, we implement it rightaway. And my team? They’re winners. They have that mindset that says, “Nomatter what, no matter how tough it gets, we play to the fourth quarter.”

Can you tell us about a moment of pride that you felt while working for the company?

I’m proud of developing our daily production goal workbook. It shows uswhat we’re doing right on the days we hit our goals — and what held us back onthe days we didn’t. Once we gather enough data, it’ll help us repeat oursuccesses and identify ways to reduce the issues that slow us down. I’m excitedabout the impact it could have on the entire plant.

If you could swap roles with anyone at SteelBlue for a day, who would it be and why?

I’d swap with the Maintenance Manager. Understanding our machines at adeeper level would help me connect the dots between quality issues, equipmentperformance, and operator challenges. The more I understand the equipment, thebetter I can support the people running it.

Which work benefit or perk is your favorite and why?

Our annual company picnic. It’s a chance to connect with employees andtheir families outside of work, and it reminds me that every person here has alife, a story, and people who depend on them. It’s a good reminder of whysafety and quality matter

What are some fun facts about you that people should know about?

I actually have a culinary artsdegree, I pursued it because my dad told me in high school that girls like aguy who can cook. Now I’m the only guy in a house full of women: my wife andour three daughters. I also love baseball, both watching and playing, and it’sstill one of my favorite ways to unwind.