Our story
Sandy Lumley
Over the years, Sandy has become one of our strongest leaders. She has consistently demonstrated exceptional dedication and accuracy in managing our billing operations. Her commitment to maintaining efficiency, ensuring compliance, while supporting both clients and colleagues has put her at the core of what we do and who we are as a company when we are at our best.
I grew up in a small town called Harmony, PA, where my parents still live in the same house I grew up in. I come from a big family with two brothers and three sisters, and hockey was a huge part of our childhood—so I’m a lifelong Pittsburgh Penguins fan. I have one son, Blazey, who will soon be a teenager (yikes!), and we share our home with our dog, Tilly, a very energetic Hungarian Vizsla.
I joined SteelBlue in August of 2023. My role includes managing Accounts Receivable, reviewing customer contracts, and overseeing the Estimating department. I’m client-facing, so I interact with our customers daily to keep payments moving, ensure billing is submitted on time, and get contracts reviewed and executed quickly.
Day to day, I support multiple teams: I analyze financial data to help guide internal decisions, assist our installation program by gathering information and tracking details, and work closely with the Estimating team to make sure quotes are delivered on schedule. It’s a fast-paced role with a lot of coordination.
One thing people would be surprised to learn about my job is just how much paperwork is involved in our billing process. Every customer has different requirements, different billing methods, and even different platforms we have to work through. Billing dates vary widely, and almost every billing must be signed, notarized, and accompanied by lien waivers from SteelBlue—and from our install partners when applicable. On the payment side, almost every payment we receive requires another set of signed and notarized lien waivers. It’s a detailed, highly coordinated process.
Safety, Collaboration, Transparency, Urgency, and Evolution. Can you tell us which one resonates with you the most and why?
All of SteelBlue’ s core values resonate with me. Safety ensures we protect our people and our customers. Collaboration is essential—I’ve always believed that the strongest results come from teams who work together and communicate openly. Transparency - I value honesty, clarity, and making sure everyone has the information they need. Urgency speaks to my commitment to respond quickly. And Evolution is especially important because I’m always looking for ways to grow, improve processes, and adapt as the company moves forward.
For me, the culture at SteelBlue is supportive, fast-moving, and grounded in teamwork. It feels like a place where people genuinely want to help each other succeed.
A moment of pride for me at SteelBlue was when I was able to help move a challenging situation forward by stepping in, communicating clearly, and bringing the right people together. Seeing how everyone collaborated and stayed focused on finding a solution is why I enjoy being part of this team.
I’d swap roles with someone on the sales or customer success side. Seeing the customer relationship from their perspective, even for a day, would give me insight into what our clients care about, what challenges they’re facing, and how we can continue improving their experience with SteelBlue.
My favorite benefit is the flexibility SteelBlue offers. Having the ability to adjust my schedule makes a huge difference. That flexibility shows a level of trust and respect, and it lets me stay focused and productive. It’s something I really value and appreciate.
Some fun facts about me—I love reading non-fiction, especially stories about people’s experiences in war or escaping conflict. I’m also really into true crime series and enjoy seeing how investigations unfold and learning the human stories behind them.